Part I
Effective Date: 29 October 2026 | Last Updated: 29 October 2026
This Privacy Policy explains how Zef Scientific India Pvt. Ltd. (“we”, “us”, or “our”) collects, uses, stores, and shares information through https://www.zefsci.in and related business communications. It applies to website visitors, customers, prospective customers, suppliers, and business partners.
Depending on your interaction with us, we may collect your name, designation, organisation, business email, telephone number, enquiry details, and correspondence. For instrument-related enquiries, you may provide instrument make, model, serial number, error codes, service history, or maintenance requirements. Website systems may also collect technical usage data such as IP address, browser type, pages visited, and cookie data, depending on the website configuration.
We use information to respond to enquiries, assess service requirements, prepare quotations, coordinate instrument support, manage business relationships, maintain website security, improve website performance, meet legal obligations, and send relevant business communications where permitted by law.
We may share information with authorised employees, website or IT service providers, professional advisers, service personnel, technology partners involved in an enquiry, or authorities where legally required. Where information is processed across borders, applicable legal requirements and safeguards will apply. We do not sell personal information.
The website may use essential cookies and, if configured, analytics or similar technologies. Where required by law, consent will be obtained before using non-essential tracking technologies. We apply appropriate technical and organisational safeguards, but no electronic system can be guaranteed completely secure.
We retain information only as reasonably necessary for business, contractual, security, and legal purposes. Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or withdraw consent where consent is the basis for processing. We may verify your identity before responding.
Our website may link to manufacturers, technology partners, or other external websites. Their content and privacy practices are governed by their own policies, and we are not responsible for independent third-party websites.
Our website is intended primarily for professional and business users. We do not knowingly seek to collect children’s personal information through ordinary business enquiry channels.
We may update this Policy to reflect changes in law, business operations, or website functionality. The latest version and revision date will be published on this page.
This Policy is subject to applicable Indian data protection and information technology laws, including the Digital Personal Data Protection Act, 2023 and applicable rules, to the extent in force and applicable.
Part II
Effective Date: 29 October 2026 | Last Updated: 29 October 2026
These Terms govern use of https://www.zefsci.in, operated by Zef Scientific India Pvt. Ltd. By using the website, you agree to these Terms. If you disagree, please discontinue use. Separate quotations, purchase orders, service agreements, or other written contracts govern specific commercial transactions.
Website content about scientific instruments, LC-MS/MS, HPLC/UPLC systems, maintenance, repairs, technical support, and related services is for general information. We aim for accuracy but do not guarantee that all content is complete, current, or error-free. Confirm specifications, availability, pricing, compatibility, and service scope with us in writing before relying on them.
Service outcomes depend on instrument condition, configuration, operating environment, parts availability, software, and other factors. Website content does not guarantee uptime, analytical accuracy, regulatory compliance, or suitability for a particular application. Follow applicable manufacturer instructions, laboratory procedures, and safety requirements.
Submitting an enquiry or quotation request does not create a binding contract or guarantee service availability. Prices, scope, delivery, payment, warranties, and service commitments are governed by the applicable written quotation or executed agreement. If these Terms conflict with a signed agreement, the agreement governs its subject matter to the extent permitted by law.
Third-party names, trademarks, logos, and product materials belong to their respective owners. References do not by themselves establish that we are an authorised representative, exclusive distributor, or endorsed partner. External links are provided for convenience; third-party websites are governed by their own terms and privacy policies.
Unless stated otherwise, website text, graphics, layouts, photographs, diagrams, and other original content are owned by or licensed to the company and protected by law. You may not reproduce, modify, distribute, or commercially use protected content without permission, except as allowed by law. Third-party materials remain the property of their owners.
You must not use the website unlawfully, attempt unauthorised access, disrupt its operation or security, introduce malicious code, misrepresent your identity, infringe rights, or extract content in violation of law. You are responsible for ensuring that information you submit is accurate and that you are authorised to provide it. Do not submit passwords, confidential research, or sensitive technical data through general enquiry forms.
We may update, suspend, or modify the website for maintenance, security, or operational reasons. The website is provided on an “as is” and “as available” basis, to the maximum extent permitted by law. We do not guarantee uninterrupted, error-free, or completely secure access.
To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising solely from website use or reliance on general website content. Nothing in these Terms excludes liability that cannot legally be excluded. Liability for instrument supply or services is governed by the relevant written agreement and applicable law.
We may update these Terms by publishing a revised version and date. Where law requires notice or affirmative consent, we will follow the required process. If any provision is held unenforceable, the remaining provisions continue to apply to the extent permitted by law.
These Terms are governed by applicable laws of India, subject to mandatory legal requirements. Disputes shall be handled by a competent court or forum having jurisdiction under applicable law.